Your Customer Success
Recruitment Partner
Your Customer Success

Why is A-level Customer Success talent essential for maintaining competitiveness? Because cultivating robust, early relationships with customers and ensuring they fully recognise the business value of their investments result in enhanced retention rates, greater product adoption, heightened advocacy, and the creation of enduring, long-term value. You evolve from being a mere service provider into a trusted strategic partner.

of customers are more likely to make a repeat purchase after a positive experience 

– Salesforce

of B2B advocates’ contacts respond to recommendations

– Zuberance

of future revenues come from 20% of existing customers

– Gartner

of consumers would pay more for a better customer experience

– Microsoft

Deliver Outcomes, Not Products & Services

If your business aims to establish a formidable Customer Success team or enhance your existing one, the quest for the right talent to effectively oversee, expand, and nurture your client base becomes paramount. These roles frequently call for individuals with a blend of experiences, skills, and sector-specific backgrounds. However, it’s essential to recognize that prioritizing adaptability and the ability to transfer skills can be equally advantageous, sometimes even more so, than domain expertise alone.

We proudly serve as the trusted recruitment partner for hundreds of high-growth companies within the technology and professional services sectors throughout Australia and the wider APAC region. Our unwavering mission is to bridge the gap between seasoned, inspired Customer Success and DevOps talent and organisations that share a profound commitment to delivering exceptional customer experiences while nurturing the long-term value of their client relationships.

Expertise
Customer Success Executives
  • Customer Experience Manager
  • Customer Relationship Manager
  • Customer Support Specialist
  • Customer Retention Specialist
  • Customer Satisfaction Analyst
  • Customer Engagement Manager
  • Customer Support Analyst
  • Customer Insights Analyst
  • Customer Advocacy Manager
  • Client Success Manager
  • Client Onboarding Specialist
  • Customer Feedback Coordinator
  • Customer Loyalty Specialist
  • Customer Service Supervisor
  • Customer Service Coordinator
Customer Success Leaders
  • Director of Customer Success
  • Chief Customer Experience Officer (CCXO)
  • Head of Customer Experience
  • Manager of Customer Support
  • Chief Customer Success Officer
  • Customer Success Operations Manager
  • Director of Customer Engagement
  • Chief Customer Officer
  • Customer Success Enablement Manager
  • Customer Success Strategy Manager
  • Director of Client Success
  • Head of Client Services
  • Customer Experience Designer
RevOps
  • Chief Revenue Officer (CRO)
  • Revenue Operations Specialist
  • Revenue Operations Manager
  • Director of Revenue Operations
  • Revenue Growth Analyst
  • Director of Revenue Growth
  • Revenue Optimisation Specialist
  • Revenue Enablement Manager
  • Director of Sales Operations
  • Director of Business Development
  • Director of Sales Strategy
  • Revenue Forecasting Analyst
  • Revenue Growth Strategist
  • Director of Revenue Planning
  • Revenue Performance Analyst
  • Revenue Management Consultant
Marketing Recruitment Professional
The Sales Recruit Partners
advantage
The Sales Recruit Partners
Tactical Approach
Strategically planned, highly resourced and laser targeted headhunting processes.
Market Mapping
Our dedicated research team perform deep market dives to uncover hidden customer talent.
Offer Management
We manage every step of the verbal, written offer presentation & negotiation process.
Salary Benchmarking
Comparative industry compensation & incentives benchmarking analysis & advice.
Background Screening
All shortlisted candidates are background checked via in-house & third party screening methods.
Hiring Guarantee
Industry leading 6-month replacement guarantee. 12 months for leadership appointments.
Opportunity Prospectus
A professional designed position & marketing document to engage with top customer success talent.
Professional Assessments
Complementary cognitive, behavioral, emotional intelligence & leadership assessments.
Non-Solicitation Policy
We contractually commit never to solicit individuals placed into our client organisations.
Process Driven, Outcome Focused

Sales Recruit Partners have combined two decades of experience, regular client feedback and proprietary technologies to develop a unique eight-phase search process that produces superior hiring outcomes and drives revenues. We aim to be trustworthy advisers to our clients during all search phases. We always strive to exceed client expectations by providing a meaningful choice of candidates and a smooth and thorough process.

sales recruitment process
Sales Recruit
CLEAR RANK™
Sales Recruit

To holistically evaluate candidate fit, we have developed the Sales Recruit CLEAR RANK assessment system for shortlisted candidates. The Clear Rank system is based on five key quality dimensions, and candidates receive a score between 1 and 5 on each dimension.

ULTURAL FIT
Measures work ethic, communication style, motivation, personality profile.
 
ONGEVITY
Measures stability, career trajectory, potential tenure, compensation profile.
 
XPERIENCE
Measures overall career  credentials, achievements, & previous company pedigree.
 
ttitude & Aptitude
Measures soft and hard skills considered to be essential traits dictated by the brief. 
 
EFERENCES
Measures quality of “front ” &  “back ” door references that can validate work history and achievements.
 
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I was previously sceptical about using recruitment firms until I was referred to Sales Recruit Partners. We were so happy with their results that we reengaged them again immediately and they delivered again.

Matthew Marshall

Director - Freight People

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Sales Recruit Partners promptly and professionally solved critical sales hiring challenges that our business was unable to overcome for some time. Professional and methodical approach. Highly recommend

Reece Watson

VP Sales ANZ - Avepoint

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Sales Recruit Partners were engaged for a critical senior leadership role in our business and we were provided with excellent candidates for the role I was recruiting for. We are very happy with the service provided. Highly recommended

Tristan Zhou

Managing Director - Simmonds Lumber

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Sales Recruit Partners executed a thorough search process from start to finish and were able to source exceptional candidates that we would not have surfaced with our normal recruiting methods.

Stephen Falkner

Chief Executive

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My experience with Sales Recruit Partners exceeded all expectations with the company ticking every box and providing excellent candidates for the role I was recruiting for. Couldn’t be happier with the service provided

Sharnie Watson

State Manager - Sleepmaker

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Sales Recruit Partners have solved a number of critical sales recruitment challenges for us over the past few years. Great talent partner

David Norman

COO - Now Finance

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I secured a sales leadership position through Sales Recruit Partners and in this role, I had the opportunity to engage them for an important sales search. As a candidate and a client, I my experience with SRP has been unmatched

Mike Walker

Senior Manager of Excel Solution

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Sales Recruit were on brief and on time with a key new sales hire for our business. I found them to be thoroughly process orientated and professional. Would not source sales & marketing talent elsewhere

Matthew Waddell

General Manager - One Agency

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Sales Recruit partners assisted us with hiring our first employee in Australia. The communication upfront was open and transparent. The execution was decisive and fast. All in all, a very pleasant experience

Juliaan Kleinloog

Commercial Director - Bird Control Group

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We had a requirement to identify and secure key business developers under a unique engagement model and Sales Recruit Partners were the only firm in capable of meeting this requirements.

Lyndsay Hilditch

Mid Market Manager - VIVA Energy

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We were very impressed with the speed and level of urgency at which they operated and the level of professionalism and expertise they provided throughout the entire process.

Anya Anderson

RedSeed - CEO & Co-Founder

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We absolutely love working with Sales Recruit Partners. They took the time to understand our business culture and sales goals. Despite challenging job briefs, they presented us with the right candidates and helped close key sales positions. Preferred sales recruitment partner in the APAC region

Biju Madhav

Senior Vice President ANZ - Value Labs

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Sales Recruit Partners made all effort to understand our brief, even to the point they revisited the brief for fine tuning. We enjoyed the experience and the outcomes, as we found the ideal candidates.

Patrick Lanzon

NSW State Manager - Sunlover Heating

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A long-term sales recruitment partner of strategic importance to our ongoing growth plans. Would highly recommend to any organisation serious about reducing sales hiring risk

Roger Lassen

Managing Director - Filpro Automotive

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I've enjoyed a very positive experience as a candidate and an employer and recommend the team at Sales Recruit Partners to any company serious about securing high calibre sales & marketing talent

Jason Bulger

Commercial Director - CONQA

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Highly effective and professional sales recruitment firm that has become an invaluable growth partner for your business

Aaron O'Keeffe

Chief Growth Officer - Aussie Broadband

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After just a few conversations to highlight the company’s exact needs, to my surprise, a list of 8 extremely high-quality candidates was presented. The quality was so high, we employed 2 of them!

Ben Gripske

Director - Roy Gripske & Sons

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While running an early stage startup everything feels hard, that’s why it’s been so nice to have our accounting feel easy. We recommed Qetus.

Keil Davies

NSW Sales Manager - Access Hire

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After just a few conversations to highlight the company’s exact needs, to my surprise, a list of 8 extremely high-quality candidates was presented. The quality was so high, we employed 2 of them

Brett Engeman

Managing Director - Tes Australia

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Sales Recruit Partners has solved some critical sales and leadership talent challenges and is an integral partner in our companies expansion plans.

Mark Chan

General Manager - GMG

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We were challenged filling a key account development role, and were delighted that Sales Recruit Partners were able to deliver a great hiring outcome for our business.

Nichole Beasley

HR Manager - Hunter Douglas

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Highly professional sales search firm with impressive candidate networks and a deep understanding of the technology sector

Alistair McDonald

Head of Business Development - HR Assured

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Sales Recruit Partners have been a pleasure to work with and were very effective at getting the right sales and customer success professional for our business

Michael Chachaty

Director - Institute of Management

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We were delighted at the professionalism, attentional to detail and speed that Sales Recruit Partners were able to solve a key sales leadership role for our business. Recommended!

Andrew Williams

General Manager - Maxijet Australia

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Sales Recruit Partners would be at the top of the list for future sales & marketing recruitment requirements. Highly consultative, strategic and methodical in their approach

Peter Baxevanis

General Manager - Marinescapes International

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Since working with Sales Recruit Partners it has become clear that we cannot rely on job listings to attract the best salespeople to our business. Highly recommend their service

Arman Semerjian

Managing Director - CR8 Property Group

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Sales Recruit Partners have provided us with exceptional candidates and advise to help grow our sales revenues. A pleasure working with them and highly recommended

Alex Butera

Director - National IT Solutions

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Sales Recruit Partners helps us fill critical senior sales and customer success vacancies in Australia and are now our go to search partner for sales and marketing talent.

Claire Burgess

HR Manager ANZ - Henry Schein One Asia

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When we need a targeted headhunting firm to identify and secure high caliber sales people for our business, Sales Recruit Partners are our firm of choice.

Eduard Julyan

Sales Manager - Tenneco

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Sales Recruit Partners were an outstanding search partner in a key senior leadership role in for our ANZ region. Detailed, strategic and professional headhunting firm. Highly recommend.

Shane Paladin

Chief Executive Officer at Siteimprove

Sydney

Level 29/85 Castlereagh Street Sydney, NSW 2000

Melbourne

Ground floor, 470 St Kilda Road Melbourne VIC 3004

Brisbane

Level 18, 175 Eagle Street, Brisbane, QLD 4000

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